The issue affecting Visa Card transactions processed by Mastercard Payment Gateway Services (MPGS) and potentially impacting post-purchase activities has been fully mitigated. The Service Provider has performed the necessary actions to resolve the impact.
We appreciate your patience while we resolved the issue.
Posted Sep 17, 2026 - 19:03 UTC
Investigating
We are aware of an issue affecting a third-party payment service that may result in incomplete payment reference information for some Visa card transactions processed through Mastercard Payment Gateway Services (MPGS). Payment authorization, booking, and ticketing continue to process successfully. Some post-purchase activities, including refunds, voids, and exchanges, may experience intermittent issues while the service is being addressed.
We are working closely with the provider to address the issue and appreciate your patience while we continue to monitor the situation.
Posted Sep 17, 2026 - 11:00 UTC
This incident affected: Online Booking Tool (Payments).