Sabre has resolved all technical issues and services are restored. All Spotnana services are operational.
Posted Oct 23, 2026 - 20:28 UTC
Monitoring
Sabre service is recovering and we are monitoring the results.
Posted Oct 23, 2026 - 18:11 UTC
Update
Identified: Most hotel and car bookings, and many air bookings, failing or timing out
Since about 15:05 UTC, bookings made through Sabre, one of our third-party booking providers, have been failing or timing out. Most hotel and car bookings are affected. Many air bookings are also failing, either at the fare check before booking or when the booking is created. Search, viewing and cancelling trips, and bookings through other providers are working normally.
If a booking times out, please don't retry it. It may have completed. Check your trips or contact our support team, who can confirm its status and help you avoid duplicate bookings.
Sabre has acknowledged their technical issues and are actively working to restore normal service. Meanwhile we are monitoring closely. We'll post another update by 18:00 UTC.
Posted Oct 23, 2026 - 17:25 UTC
Update
Identified: Most hotel and car bookings, and many air bookings, failing or timing out
Since about 15:05 UTC, bookings made through Sabre, one of our third-party booking providers, have been failing or timing out. Most hotel and car bookings are affected. Many air bookings are also failing, either at the fare check before booking or when the booking is created. Search, viewing and cancelling trips, and bookings through other providers are working normally.
If a booking times out, please don't retry it. It may have completed. Check your trips or contact our support team, who can confirm its status and help you avoid duplicate bookings.
We've escalated to the provider and are monitoring closely. We'll post another update by 17:05 UTC.
Updated 2026-10-23 16:35 UTC
Posted Oct 23, 2026 - 16:40 UTC
Identified
Identified: Most air, hotel and car bookings failing or timing out
Since about 15:05 UTC, most new air, hotel and car bookings made through one of our third-party booking providers have been failing or timing out. Air fare checks before booking are affected too. The cause is degraded service at that provider. Search, viewing and cancelling trips, and bookings through other providers are working normally.
If a booking times out, please don't retry it. It may have completed. Check your trips or email confirmation, or contact our support team, who can confirm its status and help you avoid duplicate bookings.
We've escalated to the provider and will post an update within 30 minutes.
Updated 2026-10-23 16:00 UTC
Posted Oct 23, 2026 - 16:01 UTC
Investigating
One of our third party supplier is experiencing connectivity issues and we don't know the impact of the same. We are reaching out to the supplier to analyse the impact and will update as soon as we have more updates.
We appreciate your patience in the meantime. Do reachout to our support team incase you need any further help.
Posted Oct 23, 2026 - 14:51 UTC
This incident affected: Online Booking Tool (Air Shopping, Trip Management, Legacy Web, Embedded UI, Mobile) and APIs (Air - Search, Air - Booking, Air - Cancellation, Air - Exchange, Legacy APIs).