Resolved -
This incident has been resolved.
Jan 11, 13:52 PST
Update -
We are continuing to monitor platform status.
Jan 11, 06:51 PST
Monitoring -
The issue has been identified and a fix is being devised.
Service performance has been improved with some manual intervention and configuration turning, which the team will continue to monitor. A permanent code-based solution is forthcoming.
Jan 11, 05:35 PST
Update -
We are observing timeouts accessing a supplier and in turn are observing elevated error rates for air/hotel/rail search, creating bookings, accessing trip details, and similar operations.
On-call engineers and senior staff continue to investigate the issue.
Jan 11, 04:22 PST
Update -
We are observing timeouts accessing a supplier and in turn are observing elevated error rates for air/hotel/rail search, creating bookings, accessing trip details, and similar operations.
On-call engineers and senior staff continue to investigate the issue.
Jan 11, 04:21 PST
Investigating -
Our engineering team has been alerted to issues completing bookings in certain cases and is actively investigating.
We will update as soon as we have more information.
Jan 11, 03:53 PST